Customer Service
Customer Center
| ACE Co., Ltd. Customer Center in Japan |
Tokyo Office: 1-8-10, Komagata, Taito-ku, Tokyo 111-0043, Japan |
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Osaka Office: 4-5-2, Bakuromachi, Chuo-ku, Osaka 541-0059, Japan |
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Business hours: 10:00 to 16:00 on weekdays (closed on Saturdays, Sundays and holidays) |
If you have any questions about repair and our products, concerns or simply need information, please contact us at your convenience.
For business transaction
| Overseas Business Division |
JINGUMAE M-SQUARE, 1-4-16, Jingumae, Shibuya-ku , Tokyo ,JAPAN 150-0001 TEL +81-3-5843-0636 FAX +81-3-5843-0637 |
For business transaction, please check the box "Business transaction" in the Contact Form above.
International Inquiries
Inquire here regarding repairs, store locations, product guarantees, Proteca Premium Care, and other information.
“ace.” Brand Product Warranty & Repair Policy
ACE Co.,Ltd. products
| Country / Region (City or State Name) |
Distributor | Phone | |
| China (Shanghai) |
Zero Halliburton (China) Co., Ltd. | +86-21-6241-1029 (Ext. 808) |
repair@zerohalliburton.cn |
| Hong Kong (New Territories) For repair services only |
ACE repair center(Luggage Repair Specialist) | +852 2463 0938 +852 9516 9802 (Whatsapp only) |
repair@lotp.hk |
| Hong Kong (Kowloon) |
ACE Hong Kong Luggage Co.,Ltd. | +852 5540 0645 | repair@ace-hongkong.com |
| Taiwan (Taipei City) |
ACE Bags & Luggage Taiwan Co., Ltd. | (+886)2-2508-1138 | info.taiwanace@gmail.com |
| Taiwan (New Taipei City) For repair services only |
OROOBO Services Centre | (+886)2-2268-0017 (ext. 9) |
service@oroobo.com |
| South Korea (Seoul) |
BENEX INTERNATIONAL CO.,LTD. | +82(02)586-7999 | benexint@naver.com |
| Singapore (Singapore) |
Demarco Pte Ltd | +65 6785 8000 | customerservice@etravelite.com |
| Malaysia (Selangor) |
Premier Luggage & Bags Services Centre |
+60123062000 | info@premlink.net premlinksb@gmail.com |
| Thailand (Bangkok) |
BNG Corporation | (+66)22800065 | brand.admin@bonnyinter.com akarapong.t@bonnyinter.com |
| Indonesia (Jakarta) |
PT JAPAN LUGGAGE | +62 852 8000 0108 | Jli.csho@gmail.com |
| Philippines (Manila) |
The Travel Club Customer Care | customercare@primergrp.com | |
| Vietnam (Hochiminh City) |
GLOBAL BAGS & LUGGAGE CO., LTD. | +84 28 3824 7886 | oanh.nguyen@global-luggage.com |
| Australia (Victoria) |
Pera Luggage | +61 430 989 898 | customercare@peraluggage.com.au |
| USA (Oregon) |
FINK’S LUGGAGE & REPAIR CO. | +1-503-222-6086 | alex@finksluggage.com |
| USA (New Jersey) |
SQUARE LUGGAGE | +1-973-539-1631 | squareluggage@verizon.net |
| USA (Washington) |
TW Carrol | +1-206-575-1064 | acarrol@twcarrol.com joecarrol@twcarrol.com |
| Japan | ACE co.,Ltd. | Contact Form |
Proteca Premium Care
To ensure many years of trouble-free use of your Proteca product, ACE Co., Ltd. provides a free repair service for a period of three years from the date of purchase.
The warranty also covers damages caused during transportation by an airline or others.
ACE provides a free repair service for an unlimited number of times during the 3-year warranty period.
Product Warranty
We provide warranties and high-quality after-sales service for products purchased from authorized retailers.
Global Online Store
You can purchase Ace Co.,Ltd. products from anywhere in the world, 24 hours a day. Please feel free to use our services.
If you access this online store from within Japan, you will be redirected to the local online store in Japan.
